The Oaks - Residential Care Homes in Newport, South Wales

What to do next

Moving into a new home can be a very daunting experience, especially when you or your friend/relative is elderly, so it is important that we get it right. Before admission, we like to meet prospective residents and their families either at home, in hospital or on an arranged visit to the Home which is most welcome. The assessment will cover the range of health and social care needs set out in the Department of Health guidance. All information will be treated confidentially.

The assessment process helps the home’s staff to be sure that the home can meet a potential resident’s requirements and to make an initial plan of the care which will be provided. We will provide prospective residents with as much information as possible about the home to help them make a decision about whether or not they want to live here. We offer the opportunity for a prospective resident to visit the home, join current residents for a meal and move in on a trial basis. We are happy for a prospective resident to involve their friends, family or other representatives in seeing the home and the care and facilities we can provide before making the final decision about admission. If we feel the home is not suitable for a particular person we will try to give advice on how to look for help elsewhere. All residents are invited to stay on a 4 week trial basis if after an initial assessment it is felt by both parties that the needs of the prospective resident can be catered for by the home.

At the time of a new resident’s admission to the home, we work with the resident and their friend, relative or representative as appropriate, to draw up a written plan of care we will aim to provide. The plan sets out the objectives for the care and how we hope to achieve those objectives and incorporates any necessary risk assessments. At least once a month, we review each resident’s plan together, setting out whatever changes have occurred and need to occur in the future. Each service user has access to their plan and is encouraged to participate as fully as possible in the care planning process. The individual’s agreed plan of care or service plan provides the basis on which the care is delivered. Each person’s plan includes a description of their preferred daily routine, their likes and dislikes in relation to food and any specific dietary requirements and similar matters. It includes their preferences in respect to how they like to be addressed and what dignity, respect and privacy means to them in terms of daily behaviour and actions. The care plan contains a risk assessment and any risk management plan needed. The plan also includes details of health care needs, medication, details of GP and any community nursing needs. The daily routine is therefore organised as a response to the resident’s individual and combined needs.

If you would like to know more about life at The Oaks, please contact Sally on 01633 893665